Boards & navigation

Service board

The service board shows engagements across stages. It is the executive/operator spine for "where is this work?" Columns reflect descriptive stages — they organize attention, they do not schedule agents.

Subject views

When you need the whole relationship, open the subject. Engagements across services stack so one client is one place to look.

URL-driven filtering

Console lists keep filters in the URL so a view is shareable and refresh-safe. Prefer that over local-only UI state when you are looking at queues and boards.

See also: Console overview, Engagements.